At IKEA, we understand that a good night’s sleep is essential for a better life. That’s why we give you 90 days to fall in love with your mattress. If it’s not the perfect fit, you can exchange it with no delivery or collection fees, making your journey to better sleep smooth and hassle-free!
Free Collection and Delivery
Terms and Conditions
Promotion valid from 5th September - 31st December 2024, at IKEA Alam Sutera, IKEA Sentul City, IKEA Kota Baru Parahyangan, IKEA Jakarta Garden City, IKEA Mall Taman Anggrek, IKEA Surabaya, IKEA Bali and for online purchase at www.IKEA.co.id, IKEA Indonesia App, and WhatsApp orders for collect-delivery area of 60 km from the store.
You may exchange your mattress once within 90 days. No refund or exchange will be made if dirty, marked, damaged, misused or abused or cleaned using the wrong cleaning methods or cleaning products.
Guarantee valid for 90 days from purchase receipt date by showing the original IKEA receipt or the sales order number.
These products are excluded: AS/IS mattress, JESSHEIM futon mattress, RAHOLT guest mattress, all mattress toppers, sofa bed mattresses and children’s mattresses.
The replacement of the mattress purchase should be the same amount or higher than original matrass returned.
Any return of product purchased by the customer then the refund of payment by IKEA Indonesia will be made by Return Voucher. Limited to one exchange per customer per purchase. .
IKEA does not issue refunds on any items paid for instalments. No cancellation will be allowed once the Credit card instalment plan is confirmed.
Free Delivery and collection eligible only if customers have purchased a new matrass replacer.
Delivery and collection of mattresses should be carried out on the same day. An additional fee will be charged if delivery is made in a building with more than 3 floors.
IKEA reserves the right to cancel orders if they do not comply with the terms and conditions that apply to this program and the terms and conditions listed on www.IKEA.co.id and the IKEA Indonesia App.
For further information please contact customer service:
Phone: +62 21 - 2985 3900
WhatsApp: +62811-1300-2242
Email: cs@ikea.co.id
Sleep better with the right mattress
At IKEA, we have a range of mattresses to suit your sleep style. Take your time with our 90-day return policy to ensure you’ve made the right choice for your comfort.
Explore our mattresses
Discover the perfect mattress for better night's sleep. Browse our wide selection of options designed for every comfort need.
All you need for better sleep
Get the most out of your mattress with the right accessories. Explore our selection of pillows, mattress pads, and more to ensure the best possible rest.
