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FAQ


IKEA store
IKEA Catalogue
Corporate IKEA
Website questions
How do I buy online?
Online Payment
Online Delivery
Assembly
Online order Cancellation
Returns and Refund online order
 

IKEA Store
  1. How can I get large items home?
    Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.
  2. Why are items sometimes out of stock?
    Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
  3. What if I want to have the products assembled?
    Most IKEA products are generally easy to assemble and require no special tools. However, if you prefer, you can leave the assembly of your purchase to our professional, independent partners in your area that can come to your home and assemble and install our products.See our Assembly page for details.
  4. Can I return items?
    We offer a generous 30 day no-nonsense Return policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.
  5. Complaints?
    If you have any complaints about our products or services please contact your store and we will be happy to solve the problem.
  6. How many products are in the IKEA product range?
    There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.
  7. Where are IKEA products purchased?
    More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."
IKEA Catalogue
  1. What is the IKEA catalogue?
    This year's IKEA catalogue is produced in 69 editions, in 33 languages for 47 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
  2. How can I get a copy of the IKEA catalogue?
    The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy.
  3. When does the new catalogue come out?
    The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.
    In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!
  4. How environmentally friendly is the IKEA catalogue?
    Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
Corporate IKEA
  1. Who owns the IKEA concept?
    IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
  2. Can I distribute IKEA products?
    The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
  3. How can I become a franchisee?
    IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
    Serious inquiries (please include all relevant information) may be sent or faxed to:
    Inter IKEA Systems B.V.Olof Palmestraat 1NL-2616 LN DelftThe Netherlands
    Attn: Franchising
    Fax: +31 15 215 38 38
  4. What is the IKEA Group?
    The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
  5. What is the IKEA business idea?
    The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
  6. How can I find out about job opportunities within IKEA?
    If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you or search here for possible openings.
  7. How does IKEA approach environmental issues?
    We're working to create a better environment outdoors as well as indoors. Read about our PEOPLE & PLANET initiatives here.
Website Questions
  1. What settings or software do I need on my computer to view the IKEA site?
    IKEA.co.id is optimised for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.
  2. Can I purchase IKEA products on the web?
    Only a very few countries currently sell products online. In the future, the ambition is to roll out this e-commerce platform to additional countries.
  3. What information is collected about me when I visit the site?
    We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

    We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.
  4. Can I find all IKEA products on this site?
    This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.
How do I buy Online?
  1. How do I place an order?
    These are general steps of your shopping journey with us:
    1. Choose your product, add to cart
    2. Check order details
    3. Confirm your shopping cart
    4. Provide shipping & billing information
    5. Choose payment options and finalize payment
    6. You will see the payment transaction status on your screen
    7. For successful transaction, we will email you the order confirmation shortly
  2. Why are there products on the website that I cannot buy online?
    The majority of our IKEA product range is available at our online shop. However, only products with available stock will appear with the "Buy Online" button.
  3. Are your prices online the same as in store?
    The price of our products on line will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.
  4. Can I place a corporate or bulk order?
    For corporate purchase and home/office planning service, please email ikea_business@ikea.co.id
Online Payment
  1. What payment methods do you accept?
    You can pay with Visa, Mastercard, AMEX, JCB, BCA Klikpay and Bank Transfer
Online Delivery
  1. How much would delivery service cost?
    Delivery costs will be calculated systematically depending on the weight of IKEA purchased product and delivery destination. Click here to see details of the service.
  2. What other charges do I have to take note of?
    Handling & Service Fee of Rp 60,000 will apply for each Online order.
  3. When will I receive my order?
    Delivery will take place within 3 to 10 working days from the date of order. The delivery time may vary according to your destination. During peak season, we seek your kind understanding as delivery lead time may be longer due to surge in order volume
  4. Where does IKEA deliver to?
    We are delivering to addresses within Jawa, Bali and Sumatera.Click here to see details of the delivery coverage.
  5. How do I tell you about delivery restrictions?
    Delivery restrictions can be communicated via dedicated comment box on the shipping address page
  6. Can I order online and pick up from a store?
    This option is currently not available.
  7. What happens if I am not home to receive my order?
    If you are unable to receive your delivery, please call us at 021-29853900 or email to onlinesales@ikea.co.id to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt
  8. Will I be notified prior to delivery?
    You will receive a SMS notification or call prior to your scheduled appointment on the day of delivery.
Assembly
  1. How much would assembly service cost?
    Assembly costs 9% of the purchase price with a minimum charge of Rp199.000. Click here to see details of the service.
Online order Cancellation
  1. How do I cancel my order?
    Please call us at 021-29853900 to cancel your order. Cancellation* is allowed within 24 hours only prior to the scheduled delivery and/or call out appointment. No cancellation can be done once the order is paid and confirmed.
Returns and Refund online order
  1. What do I do if an item from my delivery is missing or defective?
    Please call us at 021-29853900 or email to onlinesales@ikea.co.id for assistance.
  2. How do I return or exchange an item?
    Please call us at 021-29853900 or email to onlinesales@ikea.co.id.Click here for our Return Policy.
  3. How soon will I receive my refund?
    Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.