For a more convenient and safe shopping experience

There are currently an increasing number of fraud attempts where scammers falsely claim to be from IKEA, aiming to deceive for financial gain. We urge you to remain vigilant. 

Unfortunately, there are many fake campaigns where well-known brands are misused to mislead people; unfortunately the IKEA brand is one of those used in these campaigns. These campaigns appear in emails, SMS, Whatsapp chat, and on social media and can include claims of gift cards, vouchers and other items. Many times, sensitive information or some kind of payment is requested, something that IKEA would never do. 

This is good to keep in mind :
  • Always ensure information coming from our official web IKEA.co.id, social media and contact number of IKEA Indonesia
    (Whatsapp 0811-1300-2242, phone 021-2985-3900) 
  • Always verify suspicious program/campaign to IKEA Indonesia official web and channels.
  • Pay attention to senders and links that look unfamiliar.
  • Language errors such as misspellings, strange wording and poor sentence structure are indicators of dishonest senders.
  • Even offers that look like they come from IKEA, use our logo and our graphics and do not contain any language errors can be a scam.
  • If you are suspicious, delete the email without clicking on any links and do not disclose any sensitive information. 

In addition to reporting and verifying through the official IKEA Indonesia number, you can also check and report suspicious numbers through the website Aduannomor.id, which is the official site of the Ministry of Communication and Information Technology of the Republic of Indonesia. This site serves as a portal for receiving public complaints related to the misuse of mobile numbers used for fraud.  

  1. We have been alerted to a new fraudulent scheme impersonating IKEA Indonesia. This scam promises commission rewards worth millions of rupiah for reviewing IKEA products on fake or unauthorized websites, with instructions typically provided via unofficial WhatsApp groups by individuals or agents.

    Please remain vigilant and always verify information through IKEA Indonesia's official channels, websites, phone numbers, and WhatsApp accounts.
  1. We have received various complaints related to telemarketers claiming to be from IKEA, offering a commission program of IDR 10,000 – IDR 30,000 per like/subscribe to IKEA Indonesia's social media accounts through phone calls/WhatsApp messages. Please always be cautious and verify through the official IKEA Indonesia channels.
  1. Always check the source of the ads you get
    Be careful if you receive an advertisement from a social media account who act on behalf of IKEA Indonesia but it is not verified or if the price of the product is suspicious.
  2. Make sure you only make a purchase via the IKEA Indonesia official account and the IKEA Indonesia App
    Make sure the web URL is only www.IKEA.co.id or you can shop via the IKEA Indonesia app. If you want to shop via the marketplace, make sure you go to the IKEA Indonesia official store.
  3. Make sure to access information through IKEA Indonesia's social media that has a verification mark
    Make sure social media accounts you access have verification marks.
    Instagram @ikea_id
    Tiktok IKEA_Indonesia
    Facebook @IKEAIndonesia
    Twitter @IKEA_Ind
  4. Please be cautious of any phone calls claiming to be from IKEA Indonesia for any purpose. Remember, IKEA Indonesia has only one official phone number: 021-29853900


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