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Guarantees and Warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.

Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

Living Room Seating

Sofas & armchairs

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects inmaterial and workmanship in:
  • frames
  • seat and back cushions
in the following products:
  • EKEBOL 3-seat sofa
  • EKENÄS armchair and footstool
  • EKTORP seating series
  • EKERÖ armchair
  • FÄRLÖV seating series
  • GRÖNADAL rocking chair
  • GRÖNLID sofa series
  • KIVIK seating series
  • KLIPPAN 2-seat sofas
  • KNISLINGE sofa series
  • LANDSKRONA seating series
  • LIDHULT sofa series
  • KOARP armchair
  • KUNGSHAMN sofa series
  • POÄNG armchairs and footstool
  • STOCKHOLM seating series
  • STOCKSUND seating series
  • STRANDMON armchair and footstool
  • SÖDERHAMN seating series
  • TIDAFORS seating series
  • TIMSFORS seating series
  • VALLENTUNA series
  • VEDBO armchairs
  • VIMLE sofa series
What is not covered under this guarantee?
This guarantee does not apply to:
  • fabric covers
  • leather covers
  • coated fabric
This guarantee does not apply to:
  • TULLSTA armchair
  • EKTORP JENNYLUND armchair
  • MUREN armchair
  • POÄNG cushions
  • POÄNG childrens armchair
This guarantee does not apply to products that have been stored,assembled or installed incorrectly, used inappropriately, abused,misused, altered, or
cleaned using the wrong cleaning methodsor cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

Workspace and office furniture

Desks and storages BEKANT, GALANT, IDÅSEN THYGE and HÄLLAN

What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets from the date of purchase at IKEA.

What products are not covered under this guarantee?
  • BEKANT screens
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.

Workchairs

What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • Structural frame
  • Moving parts
The original purchase receipt is required as proof of purchase. What is not covered under this guarantee?
This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

Bedroom

PAX/KOMPLEMENT

What is covered under this guarantee?
This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames and shelf inserts for frames.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers
What products are not covered under this guarantee?
This guarantee does not apply to:
  • KOMPLEMENT insert for jewellery
  • KOMPLEMENT insert with 4 compartments
  • KOMPLEMENT insert with compartments
  • KOMPLEMENT divider for pull-out tray
  • KOMPLEMENT box
  • KOMPLEMENT drawer mat
  • KOMPLEMENT pull-out mirror with hooks.
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

Mattresses

Mattresses

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

  • Wooden frame and springs in wooden base spring mattresses.
  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Wooden frame, slats and springs in bed bases
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. What products are not covered under this guarantee?
This guarantee does not apply to:
  • This guarantee policy does not apply to all mattress pads, sofa bed mattresses and children mattresses.
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

IKEA Bathroom

GODMORGON furniture system

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs
The original purchase receipt is required as proof of purchase.

What products are not covered under this guarantee?
This guarantee does not apply to TOLKEN counter top neither to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

Bathroom wash-basins and mixer taps

What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

How long is the guarantee valid?
The guarantee for bathroom wash-basins and mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


What products are not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.


Bathroom thermostatic shower mixers and accessories

How long is the guarantee valid?
The guarantee for bathroom thermostatic shower mixers purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
 

  • BROGRUND, VOXNAN and VALLAMOSSE thermostatic mixers and thermostatic bath shower mixers

How long is the guarantee valid?
The three (3) year guarantee is valid for the bathroom shower products below purchased at IKEA and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
  • BROGRUND and VOXNAN
  • Shower heads
  • Hand showers
  • Shower hoses
  • Riser rails
  • Shower shelves
  • VALLAMOSSE
  • Hand shower
  • Shower hose
  • Riser rail
  • KOLSJÖN
  • Hand shower parking bracket
  • Shower hose


What is covered under this guarantee?
These two guarantees are valid for all bathroom shower products at IKEA. The guarantees cover defects in material and workmanship in all bathroom shower products. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 3 and 10 year guarantee promise.

What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used outdoors or in a corrosive environment. It also does not cover accidental damage.

Cooking


IKEA 365+ knives

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ knives series.

The guarantee covers:

  • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original harpness anytime during the guarantee period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

IKEA 365+ cookware

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the IKEA 365+ series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 and 5 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.

The guarantee covers:

  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently
  • Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware. Note, however, that all items with a non-stick coating must always washed by hand.
  • Non-stick properties on non-stick pans. This means that IKEA 365+ non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.
How long is the guarantee valid ?
  • 15 year guarantee valid for all IKEA 365+ cookware pots and pans without non stick coating.
  • 5 year guarantee valid for all IKEA 365+ cookware pots and pans with non stick coating.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

SENIOR cookware

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products.
The guarantee is also valid if you wash your cookware by hand.

IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

SENSUELL cookware

What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all SENSUELL cookware products.
The guarantee is also valid if you wash your cookware in a domestic dishwasher. The stainless steel cookware is dishwasher safe.

IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

TROVÄRDIG cookware

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all TROVÄRDIG frying pans.

  • The guarantee covers:
  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • Non-stick properties on non-stick pans. This means that TROVÄRDIG non-stick coated cookware will be easy to clean and can be used with a minimum mount of fat for cooking food for at least 5 years.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

VARDAGEN cookware

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the VARDAGEN series.

  • The guarantee covers:
  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.