Return Policy

For exchanges or refunds, you can return the product within 90 days. Return the unopened item with the original purchase receipt from IKEA.

If the exchange or refund criteria are not fully met, we reserve the right to refuse the exchange or refund. This policy is in addition to IKEA's commercial guarantee.

We want to make sure that other customers can enjoy the products you return. That's why some of our products cannot be returned :

Products whose packaging has been opened or damaged after being received by the customer.
Products that have been assembled
Products damaged as a result of your use
Custom-made products such as kitchen countertops, cut fabrics, and cut curtains
Used/opened textiles, mattresses, and mattress pads
Plants and food products
Home electronic appliances
As-Is products
The 90-day return policy does not apply to promotional product purchases of more than six units/articles/transaction

Try Your Mattress at Home for 90 Days – Free Collection and Delivery

At IKEA, we understand that a good night’s sleep is essential for a better life. That’s why we give you 90 days to fall in love with your mattress. If it’s not the perfect fit, you can exchange it with no delivery or collection fees, making your journey to better sleep smooth and hassle-free!

Try Your Mattress at Home for 90 Days

Terms and conditions

Promotion valid from 5th September - 31st December 2024, at IKEA Alam Sutera, IKEA Sentul City, IKEA Kota Baru Parahyangan, IKEA Jakarta Garden City, IKEA Mall Taman Anggrek, IKEA Surabaya, IKEA Bali and for online purchase at www.IKEA.co.id, IKEA Indonesia App, and WhatsApp orders for collect-delivery area of 60 km from the store.
You may exchange your mattress once within 90 days. No refund or exchange will be made if dirty, marked, damaged, misused or abused or cleaned using the wrong cleaning methods or cleaning products.
Guarantee valid for 90 days from purchase receipt date by showing the original IKEA receipt or the sales order number
These products are excluded: AS/IS mattress, JESSHEIM futon mattress, RAHOLT guest mattress, all mattress toppers, sofa bed mattresses and children’s mattresses.
The replacement of the mattress purchase should be the same amount or higher than original matrass returned.
Any return of product purchased by the customer then the refund of payment by IKEA Indonesia will be made by Return Voucher. Limited to one exchange per customer per purchase.
IKEA does not issue refunds on any items paid for instalments. No cancellation will be allowed once the Credit card instalment plan is confirmed.
Free Delivery and collection eligible only if customers have purchased a new matrass replacer.
Delivery and collection of mattresses should be carried out on the same day. An additional fee will be charged if delivery is made in a building with more than 3 floors.
IKEA reserves the right to cancel orders if they do not comply with the terms and conditions that apply to this program and the terms and conditions listed on www.IKEA.co.id and the IKEA Indonesia App.
Further info, please contact customer service:
Phone: +62 21 - 2985 3900
WhatsApp: +62811-1300-2242
Email: cs@ikea.co.id

Online shopping Returns & refund

If you are unsatisfied with your purchase, return the unopened item within 90 days with a copy of your Order Confirmation email. We will refund the price you paid for the item and credit the refund amount to your credit/account to which you made the payment.

We will not refund any delivery and assembly costs you have paid if you request to return the item delivered to your home. And based on our evaluation of the item's condition, we will refund the product value.

In-store

Return for free at any IKEA store. You will need to take all of the unopened and unused item in its original package, together with a copy of your Order Confirmation email.

Pick-up point

Return for free at our Pick-up point.
Find your local Pick-up point here.

By parcel

You can return the unopened and unused item in its original package in order to effect a refund. You are responsible for the cost of returning the goods, You can send them back to us via parcel, please contact us for a solution.

Missing, damaged, or incomplete orders

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help

Visit your closest store

Regardless of your issue, you can always visit any IKEA store and we will find a solution for you. If your item is damaged, bring you the damaged item and proof of purchase. If you are missing an item, bring your order confirmation.

Contact us

Visit our contact page. We will help you find a solution.